30-Day Refund Policy

Eligibility for Refunds

1. Duration: Customers can request a refund within 30 days of receiving the product.
2. Condition: The product must be in a condition suitable for resale. This means:
   • The product is not damaged.
   • The product includes all original packaging, accessories, and documentation.
3. Proof of Purchase: A valid receipt or proof of purchase is required.

Process for Refunds

1. Initiate Request: Customers must contact our customer service team via e-mail [contact@picklebuck.com] to initiate a refund request.
2. Return Authorization: Customers will receive a Return Authorization.
3. Shipping: Customers are responsible for shipping costs associated with returning the product. We recommend using a trackable shipping service or purchasing shipping insurance.
4. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria.

Refund Issuance

1. Processing Time: Refunds will be processed within 3 days of receiving the returned product.
2. Refund Method: Refunds will be issued to the original payment method used for the purchase.
3. Partial Refunds: If the product is not returned in its original condition, is damaged, or is missing parts not due to our error, a partial refund may be granted at our discretion.

Exclusions

1. Final Sale Items: Certain items marked as final sale are not eligible for refunds.
2. Gift Cards: Gift cards are non-refundable.

Contact Information

For any questions or concerns regarding the refund policy, please contact our customer service team at contact@picklebuck.com